Support Services

Classroom Support Services (CSS) provides support for general purpose and technology-enhanced classroom facilities as well as audiovisual equipment for checkout.

Technical assistance during class: Classroom Support Services support offices are ready to assist classroom users with technical issues or problems. Users can contact the CSS office by telephone or by using the “Request Assistance” button on the control panel and a technician will attend to your needs. A technician may be able to address the issue over the phone; otherwise, a technician will be dispatched to your classroom. This service is available during normal instructional hours while regular classes are in session. 

Technical assistance after class: Users can contact the CSS office by using the “Report a Problem” link on our website and submit the required information and a technician will attend to your needs. A technician may contact you for more information and will contact you with the results of our testing. This service takes place as the class schedule allows but is usually resolved within 24 hours.

Monday - Thursday: 7:30 am - 10:00 pm, Friday 7:30 am - 5:00 pm, Saturday: 9:00 am - 5:00 pm

(Office closes at 5:00 pm and is closed on Saturdays during the summer term sessions.)

Tel: (817) 257-7121

Classroom orientation: To view instructions for installed classroom equipment as well as photographs for all supported classrooms, click here. If you need additional assistance after reviewing these materials, please contact the office during normal instructional hours.

Checkout equipment: Classroom Support Services maintains a complement of instructional equipment for classroom support. Upon request, this equipment will be delivered, set-up, and retrieved by our staff. Lead time recommended in advance of use is 48 hours, with a minimum notice of 12:00 noon the preceding day. All requests are subject to the availability of the equipment requested. There is no charge for use of equipment by faculty and staff for official University related activities. To request equipment please submit the following form.

Priorities: Within each priority classification, the policy of “first come - first served” is followed. Priority is granted to instructional projects and academic research presentations. Projects may be declined or referred to off-campus facilities if demand for services is high or deadlines are abbreviated.

  • First - Classroom Instructional Support

  • Second - Professional Research and Presentations

  • Third - University Related Programs

  • Fourth - Student Groups

Room maintenance: Classroom Support Services maintains AV equipment in all registrar-scheduled classrooms. Repair or replacement of equipment that will take longer than a few minutes will be done as the class schedule permits. Faculty will be kept appraised via the NewsLink section of our homepage and e-mail of any long-term equipment outages or temporary solutions. 

Policy: Classroom Support Services complies with Texas Christian University's Responsible Use of Computing policy.